Compromised Card Actions

What to Do If Your Card Is Compromised

Discovering that your virtual credit card has been compromised can be stressful, but our platform offers several security measures to help you take swift action. This section provides clear steps on what to do if your virtual card is compromised, whether due to unauthorized transactions, phishing attacks, or other security breaches.

Step 1: Immediately Deactivate Your Card

If you suspect that your virtual credit card has been compromised, the first and most important step is to immediately deactivate the card.

How to Deactivate Your Card:

• Log in to your account and navigate to the Card Management section.

• Select the compromised virtual card and click the Deactivate Card option. This will prevent any further transactions from being processed until the issue is resolved.

Why Deactivate Your Card Is Important:

• Deactivate the card will immediately stop all pending or future transactions, ensuring that no further unauthorized charges can be made while you investigate the issue.

Step 2: Review Recent Transactions

Once your card is frozen, the next step is to carefully review your recent transaction history for any suspicious or unauthorized charges.

Access Your Transaction History:

• Navigate to the Transactions section of your account. You’ll be able to see a complete list of all recent purchases and payments made with the virtual card.

Identify Unauthorized Charges:

• Look for any transactions that you did not authorize, especially ones with unfamiliar merchants, locations, or suspicious amounts.

• Pay attention to any small, unusual charges, as fraudsters often test a card with minor transactions before attempting larger purchases.

Filter Transactions:

• Use available filters (such as date range, status, or merchant name) to narrow down and quickly locate the potentially fraudulent charges.

Step 3: Change Your Account Password and Security Settings

If your virtual card was compromised, it’s a good idea to review and update your account security settings to prevent future incidents.

Change Your Account Password:

• Immediately update your password to a stronger, more secure one. Make sure the password is unique and not reused across other accounts.

• Use a combination of upper and lowercase letters, numbers, and symbols to create a secure password.

Enable Multi-Factor Authentication (MFA):

• If you haven’t already, enable multi-factor authentication (MFA) in your account settings. This adds an extra layer of security by requiring a second verification step, such as a code sent to your mobile device, to log into your account.

Review Security Questions:

• Ensure that your security questions and answers are up to date and unique. Avoid using easily guessable answers, such as information that can be found on social media.

Monitor Your Account for Future Suspicious Activity:

• Keep an eye on your account for any future unusual login attempts or unauthorized transactions. Setting up transaction alerts can help you monitor activity in real time.

Step 4: Request a New Virtual Card

Once the issue is reported and investigated, you may need to request a new virtual card to replace the compromised one.

How to Request a New Card:

• In the Card Management section, choose the option to Request New Card. This will generate a new virtual card number, CVV, and expiration date, ensuring that the compromised card can no longer be used.

Transfer Funds to the New Card:

• After receiving the new virtual card, Recharge the balance from the old card to the new card after the old card is canceled.

Update Card Details with Merchants:

• If you use your virtual card for recurring payments (such as subscriptions), make sure to update your card information with those merchants to prevent service disruptions.

Step 5: Stay Alert for Phishing Scams and Social Engineering

A compromised card is often a sign that sensitive information may have been stolen through phishing or social engineering attacks. Be extra cautious moving forward.

Watch Out for Suspicious Emails or Messages:

• Fraudsters often send phishing emails or messages pretending to be from legitimate companies, asking for personal or financial information. Always verify the sender before clicking any links or providing sensitive data.

Never Share Your Password or Card Details:

• Legitimate companies will never ask for your password or full card details via email or phone. If you receive such requests, report them immediately.

Avoid Clicking on Unverified Links:

• Be wary of emails or text messages that contain links, especially if they claim to come from financial institutions or platforms. Always navigate directly to the website through your browser rather than clicking on a link.

Step 6: Monitor Your Other Accounts

If your virtual card was compromised, it’s important to monitor any other linked accounts for unusual activity. This includes:

Other Financial Accounts:

• Check your bank accounts, credit cards, and any other linked payment services for unauthorized transactions. If you notice anything suspicious, report it to your bank or payment provider immediately.

Email and Social Media Accounts:

• Check for any unusual login attempts or activity on your email or social media accounts. If needed, change your passwords and enable two-factor authentication on these accounts as well.

Conclusion: Stay Proactive and Vigilant

While discovering that your virtual credit card has been compromised can be worrying, taking immediate action is the best way to protect your funds and secure your account. By following these steps, you can minimize damage, resolve the issue quickly, and prevent future incidents.

Remember, our customer support team is here to assist you every step of the way. If you need help at any point, don’t hesitate to contact us for guidance.