General Questions

1. How many virtual cards can I open?

There is currently no limit on the number of virtual cards you can issue. If this policy changes, we will notify you via email.

2. Can a high refund refusal rate affect my account?

As long as the refund scenario is reasonable and explained, the platform does not emphasize refund rates. Refund processing times depend on merchant and issuing bank procedures, and delays may occur due to cross-border settlements.

3. Is the refund received in real-time?

Refund processing times depend on the merchant and the issuing bank. Typically, refunds take up to D+2 for completion. Delays may occur due to cross-border payment settlements.

4. Can I use the virtual card for ads in different currencies (e.g., AUD for TikTok ads)?

Our virtual cards support global currencies, including AUD. Whether the transaction is successful depends on the specific policies of the platform you’re using (e.g., TikTok). Please consult the platform’s customer service if needed.

5. Can I register an account to pay in China?

Yes, our platform has no restrictions on account registration based on country or region.

6. Why hasn’t the money been refunded after I cancelled the card?

Refunds for card cancellations typically take up to D+2. This process is managed by the issuing bank after cancellation is initiated.

7. Can non-US citizens apply for the VCCPool virtual card?

Yes, our virtual cards are anonymous and do not require KYC verification. However, they come with a default billing address, which can be found in the card details. Future products may allow custom billing addresses.

8. Does VCCPool charge extra fees for high refund rates?

No, as long as the refund scenario is reasonable and explained, we will not charge additional fees based on refund rates.

9. Can I use the virtual card for Facebook ads?

Yes, our platform supports Facebook ad payments. However, we cannot guarantee that every transaction will succeed due to merchant-specific risk control policies. If there’s an issue, you can contact Facebook support.

10. Are there any fees for topping up my wallet or issuing cards?

Yes, the wallet top-up fee is 1%, and subsequent card issuance or top-ups will be deducted from your wallet. You can refer to the product manual for detailed fee information.

11. Why is my card expiration format different (xxxx/xx)?

For security reasons, viewing card details (card number, expiration date, CVV) requires a PIN code. This PIN is sent to your registered email upon card activation.

12. Can I use the virtual card to verify my Amazon AWS account?

Yes, you can use a virtual card for Amazon AWS verification. If additional proof, like a transaction bill, is required, you can find and screenshot it from your transaction history.

13. Can I use the virtual card for Uber in Taiwan?

Our platform does not restrict usage scenarios, but the ability to complete purchases depends on the merchant’s risk control policies.

14. Does the virtual card support PayPal account binding?

Yes, our platform does not restrict usage scenarios. Many users have successfully used the virtual card with PayPal. However, successful binding depends on the risk control policies of the merchant.

15. Why was my payment for ChatGPT declined?

You can use our virtual card to pay for ChatGPT. If the payment is declined, the issue may be related to ChatGPT’s risk control. Try contacting ChatGPT support or switching to a different network.

16. Why did my payment fail?

Payment failures are often due to the merchant’s risk control policies. Please provide your card number for us to check with the bank, although in many cases, the transaction may not have reached the bank’s settlement center.

17. Does VCCPool have WhatsApp or Telegram support?

No, we do not offer WhatsApp or Telegram support. Please contact us via email at [email protected] for assistance. Our platform supports payments for Google and Facebook ads, but whether the transaction succeeds depends on the merchant’s risk control.

18. What cardholder name should I use when making a payment?

You can find the cardholder name in the card details. For example, if your card is labeled as “VccPool Card,” then the first name is “VccPool” and the last name is “Card.” The billing address is also available in the card details.

19. Can I recharge the card using methods other than USDT (e.g., Alipay or WeChat)?

Currently, we only support USDT for card recharges. Other payment methods are not available.

20. Why did my Telegram membership payment fail?

Some Telegram payments may fail due to the card’s origin or association with the IP address. Our cards are issued by a U.S. bank. You can try again or contact Telegram support for assistance.

21. Does the virtual card support custom billing addresses?

The current BINs do not support custom billing addresses and have a fixed address, which supports 3DS/AVS verification. You can find the billing address in the product description.

22. Can I use the virtual card for ChatGPT 4.0 payments?

Yes, many users successfully use our virtual cards to pay for ChatGPT. If you encounter issues, you can try the 428803 BIN, which has been working for many users.

23. What happens to the balance if I accidentally cancel my card?

If you cancel your card, the remaining balance will be refunded to your wallet within D+2. You can then reissue a new card or transfer the funds to another card.

24. What fees are charged by the platform?

We only charge for card issuance and wallet-to-card transfers. No additional fees apply, and the exchange rate is based on real-time rates. You can view a detailed fee breakdown in the card issuance page or on your invoice.