Changing Email, Password

How to Change Your Email, or Password

Keeping your account secure and up to date is essential, and there may be times when you need to change your email or password. Whether you’ve switched to a new email provider or simply want to update your password for security reasons, our platform makes it easy to manage these changes. This guide walks you through the steps for updating your email address and password while ensuring your account stays secure.

How to Change Your Email Address

Your email address is essential for logging in, receiving notifications, and verifying your identity. If you need to update your email address, follow these steps:

Log In to Your Account:

• Log in to your account using your current email and password. If Google Authenticator (2FA) is enabled, you’ll also need to enter the Google code.

Navigate to Account Settings:

• In your dashboard, go to Account Settings or Profile to find the option to update your email address.

Enter Your New Email Address:

• Delete your old email and input the new one. Ensure that the email is accurate.

Receive and Enter the Verification Code:

• A verification code will be sent to the new email. Enter this code on the platform to confirm the email change.

Verify Google Code (if enabled):

• If you have Google Authenticator enabled, you’ll also need to enter your Google code after entering the email verification code.

Update Complete:

• Once both verifications are completed, your email will be updated.

How to Change Your Password

For security reasons, changing your password requires both your current password and a new password. Here’s how to update it:

Log In to Your Account:

• First, log in to your account using your current email and password. If you have Google Authenticator (2FA) enabled, enter the Google code as well.

Go to Account Settings:

• In your dashboard, navigate to Account Settings or Security Settings.

Enter Old and New Password:

• You’ll be asked to enter your current password first. Then, create and confirm a strong new password.

Verify Google Code (if enabled):

• If Google Authenticator is enabled, you will be prompted to enter the Google code after setting your new password.

Save Changes:

• Once both the old password and the Google code (if applicable) are verified, save your changes. Your password is now updated.

Security Tips for Email and Password Management

Use a Unique Password:

• It’s important to use a unique password for your account that you don’t use for other services. This ensures that if one of your other accounts is compromised, your platform account remains secure.

Enable Two-Factor Authentication (2FA):

• For added security, enable 2FA on your account. This requires a second step (a one-time code) when logging in, making it much harder for unauthorized users to access your account, even if they know your password.

Be Cautious with Phishing Attempts:

• If you receive an email asking for your password or personal information, be cautious. We will never ask for your password via email. Always log in directly through the platform to make any changes.

Use a Password Manager:

• To keep track of your passwords and generate strong, random passwords, consider using a password manager. This helps you avoid reusing passwords or creating weak ones that are easy to guess.

Regularly Update Your Password:

• For optimal security, change your password every few months. This reduces the risk of unauthorized access to your account, even if your password is exposed elsewhere.

What to Do If You Forget Your Password

If you forget your password, don’t worry. You can easily reset it:

Go to the Login Page:

• On the platform’s login page, click the Forgot Password?

Enter Your Email Address:

• Provide the email address associated with your account. A verification code will be sent to this email.

Receive the Verification Code:

• Check your inbox for the verification code sent by our platform. If you don’t see it, check your spam or junk folder.

Enter the Verification Code:

• On the platform’s password reset page, enter the verification code from the email.

Set a New Password:

• After verifying the code, you’ll be prompted to create a new password. Choose a strong password and confirm it.

Password Reset Complete:

• Once you’ve successfully entered the verification code (and Google code, if applicable), your password will be reset. You can now log in with your new password.

Frequently Asked Questions (FAQs)

How do I verify my email address after changing it?

• After you update your email in the Account Settings, a verification email will be sent to your new address. Simply click the verification link in the email to complete the process.

What should I do if I don’t receive the verification email?

• If you don’t receive the verification email, check your spam or junk folder. If the email still doesn’t appear, contact support for assistance.

How often should I change my password?

• For optimal security, it’s recommended that you change your password every few months or immediately if you suspect your account has been compromised.

What if I forget my new password?

• If you forget your new password, you can reset it by following the steps under the Forgot Password? link on the login page.

By regularly updating your email and password, you help keep your account secure and up to date. If you need further assistance or have any questions, feel free to contact our support team.