Contacting Support

How to Contact Support

We are committed to providing you with top-notch customer support to assist with any issues, questions, or concerns you may have. Our platform uses [e-mail] as the only official method of contacting customer support. If you need assistance, this is the email you should use to ensure a secure and legitimate communication channel.

It’s essential to stay vigilant and avoid interacting with any other contact methods that claim to represent our platform, as they could be fraudulent.

How to Reach Out to Support

If you need help with your account, virtual card, or any other platform-related issue, follow these steps to contact our support team:

Prepare Your Request:

Be as specific as possible in your request to ensure our support team can assist you quickly and accurately. Include relevant information, such as:

• Your account details (e.g., username or email address)

• The virtual card in question (if applicable)

• A detailed description of the issue or question

Send an Email to [e-mail]:

• Once your request is ready, send an email to [e-mail]. This is the only official support channel for our platform.

• Double-check the email address to ensure you are contacting the correct support channel, as fraudulent contacts may attempt to mimic our official email.

Wait for a Response:

• After you’ve sent your message, our support team will review your request and respond as soon as possible. Typical response times are within 1-3 business days, depending on the complexity of your issue.

Security Warning: Beware of Fraudulent Support Contacts

To keep your account safe, it’s important to be aware of potential scams or phishing attempts posing as customer support. [e-mail] is the only legitimate support email associated with our platform. Any other communication methods—whether via phone, social media, or other email addresses—should be considered fraudulent.

• Do Not Respond to Unofficial Emails: If you receive emails from addresses other than [e-mail] claiming to be from our platform, do not respond or share any personal information.

• Verify the Sender: Always verify that the email address matches our official support address before providing any account details or making changes to your account.

• Report Suspicious Activity: If you encounter any suspicious emails, messages, or contact attempts, report them immediately by forwarding the email to [e-mail].

When to Contact Support

You can contact our support team for assistance with various issues, including but not limited to:

Account Access Issues:

• If you’re having trouble logging in, need to reset your password, or are experiencing account suspension issues, reach out for help.

Virtual Card Inquiries:

• For questions related to virtual card creation, usage, transaction issues, or card cancellations, our support team can assist you in resolving the matter.

Technical Support:

• If you’re experiencing technical problems with the platform or need help troubleshooting, our support team can provide guidance.

Frequently Asked Questions (FAQs)

How long does it take to receive a response from support?

• Our typical response time is within 1-3 business days. However, complex issues may take a little longer to resolve.

What should I do if I receive an email from someone claiming to be support, but the email address is different?

• Do not respond. Forward the email to [e-mail] for verification. This helps us prevent fraudulent activity and protect other users.

Is there any other way to contact support, such as by phone or social media?

• No, our support team is only accessible through [e-mail]. Any other contact methods are not legitimate and should be treated with caution.

By using [e-mail] as the only contact method for our platform, you can ensure your communication is safe and secure. If you have any concerns or need further assistance, don’t hesitate to reach out to our official support team.