Notifications & Alerts

Managing Notifications and Alerts

Our platform offers a variety of notifications and alerts to help you stay informed about important activities related to your account. These notifications can help you monitor your transactions, manage security settings, and receive updates about platform changes. By customizing your notification preferences, you can ensure you receive the right information at the right time, while avoiding unnecessary alerts. This section will guide you through how to manage and customize your notifications.

Types of Notifications and Alerts

Our platform provides several types of notifications and alerts to help you stay on top of your account activity:

Transaction Alerts:

• These alerts notify you whenever a transaction is made with your virtual card. You’ll receive notifications for completed transactions, pending transactions, or failed transactions, keeping you aware of any account activity in real time.

Security Alerts:

• Security alerts help protect your account by notifying you of critical security-related events, such as changes to your email, password, or suspicious login attempts from new devices or locations.

Account Activity Alerts:

• These alerts cover important account activities, such as card creation, card cancellation, recharge confirmations, and account settings changes.

Promotional and Platform Updates:

• Occasionally, we send notifications about new features, promotions, or changes to platform policies. These alerts are designed to keep you informed about updates and potential savings opportunities.

Promotional and Platform Updates:

• Occasionally, we send notifications about new features, promotions, or changes to platform policies. These alerts are designed to keep you informed about updates and potential savings opportunities.

How to Manage Your Notification Preferences

You have full control over the types of notifications you receive. Follow these steps to customize your notification settings:

Log In to Your Account:

• Start by logging in to your platform account using your email and password. If you’ve enabled two-factor authentication (2FA), you’ll need to enter the verification code as well.

Go to Notification Settings:

• Navigate to the Account Settings section and find the Notifications or Alerts tab. This is where you can customize your preferences.

Customize Notification Preferences:

You will see a list of all available notification types (transaction alerts, security alerts, promotional updates, etc.). For each notification type, you can choose whether you want to receive:

• Email Alerts

• Push Notifications (if available through a mobile app)

Simply toggle the alerts on or off, based on your preferences.

Set Custom Alerts:

• If available, you can also set up custom alerts, such as balance thresholds or specific transaction notifications. For example, you can opt to receive an alert when your balance falls below a certain level or when a transaction exceeds a predefined amount.

Save Your Changes:

• Once you’ve customized your preferences, click Save to apply your changes. Your notification preferences will be updated immediately, and you will start receiving notifications according to your selections.

Why Managing Notifications is Important

Managing your notifications effectively helps you stay informed about important account activity and protects your account from unauthorized access. Here are a few reasons why it’s essential:

Real-Time Transaction Monitoring:

• Transaction alerts allow you to monitor your spending in real time, ensuring that you can quickly detect any unauthorized transactions or unusual activity on your account.

Enhanced Security:

• Security alerts notify you immediately if there are any suspicious login attempts or changes to your account, helping you take action quickly to secure your account.

Account Management:

• Notifications related to account changes (such as password updates or card cancellations) help you keep track of important updates to your account, ensuring you’re always in control.

Avoid Missing Important Updates:

• By managing your promotional alerts and platform updates, you can stay informed about new features, promotions, and important policy changes without being overwhelmed by too many messages.

Best Practices for Managing Notifications

Enable Transaction and Security Alerts:

• We recommend always keeping transaction and security alerts enabled. These alerts are critical for helping you detect unauthorized activity and monitor your account in real time.

Limit Promotional Alerts if Necessary:

• If you prefer not to receive promotional emails or updates about new features, you can toggle these alerts off while keeping important transaction and security alerts active.

Use Custom Alerts for Spending Control:

• Set custom balance or transaction alerts to help you manage your finances more effectively. For example, you can receive alerts when your card balance drops below a certain amount, helping you ensure that you always have enough funds for future transactions.

Review and Update Preferences Regularly:

• Periodically review your notification settings to ensure they align with your current needs. As your account usage evolves, you may want to adjust the types of notifications you receive.

Frequently Asked Questions (FAQs)

How do I stop receiving promotional emails?

• You can stop receiving promotional emails by going to your Notification Settings and toggling off the option for promotional alerts.

Will I still receive security alerts if I disable all other notifications?

• Yes, security alerts are critical to protecting your account, and we strongly recommend keeping them enabled. However, you can manage how you receive these alerts (e.g., email, or push notification).

What should I do if I’m not receiving notifications?

• First, check your notification settings to ensure the relevant alerts are enabled. If you’ve confirmed they are on and you’re still not receiving notifications, contact support for assistance.

By managing your notifications and alerts, you can stay informed about important activities while ensuring you receive only the information that’s most relevant to you. If you need help with your notification preferences, feel free to contact our support team for assistance.