Blocking Your Card

How to Delete Your Virtual Card

If you no longer need your virtual credit card or want to stop using it for any reason, you can permanently delete it through our platform. Deleting a virtual card ensures that it can no longer be used for any transactions, and all related information will be removed from your account. This guide explains the steps to safely delete your virtual card and what to consider before doing so.

Step 1: Log In to Your Account

Before you can delete your virtual card, you’ll need to access your account:

Visit the Login Page:

• Navigate to the platform’s website or app and log in using your email and password.

Complete Two-Factor Authentication (If Enabled):

• If two-factor authentication (2FA) is set up, you’ll be prompted to enter a one-time code sent to your mobile device or email.

Once logged in, you will be directed to your account dashboard.

Step 2: Navigate to the Card Management Section

Go to the “Card Management” Section:

• In your dashboard, find the Card Management or Virtual Cards section where all your active virtual cards are listed.

Select the Card to Delete:

• From the list of active cards, select the virtual card you wish to delete. Ensure you choose the correct card, as deleting it will permanently remove it from your account.

Step 3: Consider Any Remaining Balance

Before deleting the card, you should check whether it has any remaining balance:

Check Your Card Balance:

• In the Card Details section, review the available balance on the card.

Transfer or Use Remaining Funds:

• If your card still has a balance, you may want to transfer the funds back to your platform wallet or use the remaining balance before deleting the card.

• Important: Once the card is deleted, any remaining balance may be lost, depending on the platform’s policy, so it’s essential to handle the balance before proceeding.

Step 4: Delete the Virtual Card

Once you’re ready to delete your virtual card:

Click “Delete Card” Icon:

• In the Card Details section of the selected virtual card, look for the option to Delete Card or Remove Card. This option will permanently deactivate and delete the card from your account.

Confirm Deletion:

• A confirmation prompt will appear asking you to confirm that you want to delete the card. This is an irreversible action, so make sure you’ve transferred any remaining balance or resolved any issues before proceeding.

• Click “Agree” to finalize the deletion

Step 5: Receive Deletion Confirmation

Deletion Confirmation:

• Once the card has been successfully deleted, you will receive a notification confirming that the virtual card has been removed from your account.

• You can check the Card Management section to verify that the card is no longer listed among your active cards.

Step 6: Update Merchants and Subscriptions

If you’ve been using the virtual card for recurring payments or subscriptions, make sure to update your payment information with those services:

Notify Merchants:

• Update your payment details with any merchants or services that are using the deleted virtual card to avoid missed payments or service interruptions.

Set Up a New Card:

• If needed, create a new virtual card on the platform and provide the new card details to relevant merchants for continued transactions.

Considerations Before Deleting Your Virtual Card

Irreversible Action:

• Deleting a virtual card is a permanent action. Once deleted, the card cannot be restored, and any associated transaction history will be removed from your active card list.

Handling Remaining Balance:

• Ensure you’ve transferred or used any remaining balance before proceeding with the deletion. Any untransferred funds may be forfeited.

Recurring Payments:

• If the virtual card is linked to recurring payments or subscriptions, you’ll need to update the card information with those merchants to avoid service disruptions.

Security:

• Deleting your card can be a good security measure if you suspect the card has been compromised or you no longer need it.

Frequently Asked Questions (FAQs)

What happens if I delete my virtual card with a remaining balance?

• Depending on the platform’s policy, any remaining balance may be lost once the card is deleted. Always transfer or use any available funds before proceeding.

Can I recover a deleted virtual card?

• No, once a virtual card is deleted, it cannot be recovered. You will need to create a new virtual card if you require one.

What if my virtual card is linked to subscriptions?

• Be sure to update your payment details with any subscriptions or services linked to the card before deleting it. Otherwise, your payments may fail, and services may be interrupted.

By following these steps, you can safely and securely delete your virtual card when it’s no longer needed. If you need further assistance or encounter any issues during the process, feel free to contact our customer support team.